Dear Healthcare Facility: We Love This But We Hate That
None of us love a needle stick, but some technicians do it so well, you can hardly feel it. Last week, a woman took several vials of blood without even asking me to squeeze a damn rubber ball. It was the first time a nurse remembered I have RA and adjusted her procedure! Thank you! (It helps that I have great big veins but I’m used to the eye roll because I won’t squeeze the ball hard enough. Don’t Like.)
I’d waited hour at the lab when they registered me as another Kelly Young. A receptionist asked 3 times, “But aren’t you Kelly M. Young?” “No.” When she realized I was sure, she apologized. Another first for me. I hated the wasted time, but isn’t it much better when we can act like we’re all just people… WHO WILL BY THE WAY, ALL BE PATIENTS ONE DAY?
1. Hate: Toilets low enough to be a toddler potty seat.
2. Love: Healthcare workers who smile.
3. Hate: Lab chairs so high up we are supposed to climb up on them. Lab chairs = high chairs. Again with the toddler thing.
4. Love: Doctors & nurses who answer our questions respectfully.
5. Hate: Doors with the spring tightened so that we can’t open them. Especially if we need to come out of a room.
6. Love: Anyone who says, “I’m sorry.”
7. Hate: Medical assistants who insist they must know more about my disease than I do just because they work in a medical facility.
8. Love: Employees who remember our names. Or at least believe us when we tell them.
9. Hate: Dirty bathrooms. Dirty sinks. Dirty anything. Can we use more of high-priced healthcare to fight illness by fighting germs?
10.Love: I want to bake muffins (if I could anymore) for anyone in healthcare who uses a gentle touch. Even a gentle handshake. Why is that so rare?
What about you?
I’ll bet you have some answers that are even funnier than mine – or more significant to your care. What do you wish a healthcare facility administrator would change TODAY?
Recent happy surprises for RA Warrior!
- RA Warrior was quoted in this Prepared Patient Forum piece “Accommodations for Chronic Conditions.”
- RA Warrior was featured in Best Practices in Healthcare Social Media “Chair of Cheer” an honor not usually assigned to patients.
- RA Warrior was featured on the Swaglove Blog in “How t-shirts helped create a community” telling how t-shirts are more than tools for awareness – they help create a sense of community so we know we’re not alone.
- 10 Dumb Questions About an MRI for Rheumatoid Arthritis
- All the posts on this blog tagged “Humor.”
- 20 Tips for Managing Your Rheumatoid Arthritis Treatment
- A recent story by a reader that tells a story of trying to change the heart of one medical receptionist.
NOTE: Your comments are an important resource for future readers of this post in the months to come. Please find the comment link below each post.Kelly Young. All rights reserved.